FREQUENTLY ASKED QUESTIONS

Why do I NEED a video in the first place?

The statistics showing the overwhelmingly obvious benefits of using video to promote your products, services or cause are varied (just do a Google search). There is no doubt, though, that video engages people far, far more than just text, or just audio.

Of course, a rubbish video will become self-evident pretty quickly, so it’s important to know that video isn’t a magic medium that automatically results in eyes glued to screens, and impulsive sales. But, harnessing some good storytelling techniques combined with video immediately puts you far ahead of most businesses.

A great story, well told, grabs people’s attention and helps them to connect with you on a deeper level; it’s these people who are far more likely to part with their hard-earned money in exchange for what you have to offer them.

Another thing to consider is that a single video can last a long, long time in terms of its usefulness. You invest once, and then put it to work for you through social media advertising campaigns and any other strategies that you are prepared to invest in. This is not buying a page in a newspaper that will be here today, gone tomorrow. It’s not an expense. It’s a wise-move investment, and we aren’t just saying this because we want you to pay us with your hard-earned money; we’re saying it because it’s simply true.

How long does it take to produce and deliver a video?

This depends on what you want. The length and detail of a video will determine how long it will take; it could be as little as 2 weeks, or as long as 6 weeks. Once we have discussed project brief with you, we will be able to give a good estimate of how long it should take to produce and deliver.

Can I pick and choose what I want in my package?

Yes, for the most part. Bear in mind, though, that our prices are based on how much time we spend working on a project; so, even if there are some things that you don’t want – which are offered with a particular package – it doesn’t mean it will take us less time to work on your project.

Also, remember that we do offer “extras”, regardless of which package you choose.

But of course, there’s no harm in asking us. What’s the worst we can say?

What is your refund policy?

Because of the nature of this kind of work, and the “product” you buy from us, we do not offer a refund. You sign off on each step of the project, and pay 50% of the fee after the initial go-ahead you give us. We check in with you at key stages along the way to ensure your 100% satisfaction. Full payment is required prior to delivery of the final version of your video.